Legal
Privacy Policy
Your privacy matters to us. This policy explains what information we collect, how we use it and how we protect it.
Last updated: September 2026
Information We Collect
- Name and email address
- Phone number
- Shipping and billing address
- Order history
- Account login information
How We Use Your Information
- Process your orders
- Deliver products to your address
- Provide customer support
- Send order and shipping updates
- Improve our website and services
Payment Security
Payments are securely processed through Razorpay. Soie Handicraft does not store complete debit or credit card numbers on its own servers.
Cookies
We may use essential cookies to keep you signed in, maintain your shopping cart and improve your browsing experience.
Data Protection
We use reasonable technical and organisational measures to protect your personal information from unauthorised access or misuse.
Sharing Information
We do not sell your personal information. Information is shared only with trusted service providers such as payment processors and delivery partners when necessary to fulfil your order.
Your Rights
- Access your account information
- Update your personal details
- Request correction of inaccurate information
- Contact us regarding privacy concerns
Contact
For any privacy-related questions, please contact Soie Handicraft through our Contact Us page.