Terms & Conditions

These Terms & Conditions govern your use of the Soie Handicraft website and the purchase of products through our online store.

By accessing our website, creating an account or placing an order, you agree to comply with these terms.

Soie Handicraft is a handmade jewellery and accessories brand focused on thoughtfully designed, nature-inspired creations.

Our products are handcrafted and may therefore have small variations in colour, texture, shape or finish. Such variations are a natural characteristic of handmade products.

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on the website are accurate.

However, colours may appear slightly different depending on your screen or device, and handmade products may have minor differences from photographs.

Product availability is subject to stock availability. We reserve the right to update product information, discontinue products or correct errors when necessary.

Product prices displayed on the website are shown in Indian Rupees (INR), unless otherwise stated.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been successfully confirmed at the previous price.

Applicable taxes, shipping charges or other charges will be displayed during the purchasing process where applicable.

When you place an order, you are making a request to purchase the selected products.

An order is considered confirmed only after the order has been successfully processed by our system and, where applicable, payment has been successfully received.

We reserve the right to cancel an order in circumstances such as incorrect pricing, product unavailability, suspected fraudulent activity or technical errors.

Payments may be processed through the payment methods made available on the website.

Payment information is processed through our authorized payment service providers. Soie Handicraft does not intentionally store complete card or other sensitive payment credentials on its own systems.

Orders are shipped to the delivery address provided by the customer during checkout.

Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays or other circumstances outside our reasonable control.

Customers are responsible for providing accurate and complete delivery information.

Returns and refunds are subject to our Return & Refund Policy.

Customers should review the applicable return conditions before requesting a return.

Once an eligible return has been received and approved, any applicable refund will be processed according to our return and refund procedures.

Handmade products may have specific return conditions where applicable.

Customers may request cancellation of an order before the order has progressed to a stage where cancellation is no longer possible.

Cancellation availability may depend on the order status, payment status and shipping status.

Soie Handicraft products are handmade. Small differences between individual pieces may occur as a result of the handmade production process.

These differences may include minor variations in colour, pattern, texture, shape and placement of decorative elements.

Such variations are not necessarily considered defects and are part of the character of handmade products.

The content of this website, including product photographs, designs, graphics, logos, text, branding and other materials, belongs to or is used by Soie Handicraft and may be protected by applicable intellectual property laws.

Website content may not be copied, reproduced, distributed or commercially used without appropriate permission.

You agree to use the website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You must not attempt to gain unauthorized access to accounts, systems, data or administrative functionality.

If you create an account, you are responsible for keeping your login credentials secure and for the activity performed through your account.

Please contact us if you believe your account has been accessed without authorization.

We make reasonable efforts to maintain the availability and accuracy of the website. However, temporary interruptions, technical problems or inaccuracies may occasionally occur.

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, natural events, network problems or third-party service interruptions.

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or applicable requirements.

The updated version will be published on this page with the revised date.

If you have questions regarding these Terms & Conditions, orders or our products, please contact Soie Handicraft through the contact options provided on our website.