Shipping Policy

Every Soie Handicraft order is carefully checked and prepared before dispatch.

As our products are handmade, processing time may vary depending on product availability and order volume.

Orders are normally processed after successful payment confirmation.

Orders are shipped to the address provided by the customer during checkout.

Customers are responsible for providing a complete and accurate name, phone number, address, city, state and postal code.

Please contact us as soon as possible if you notice an error in your delivery information.

Delivery time depends on the destination, courier service and other circumstances affecting transportation.

The estimated delivery date shown for an order is an estimate and should not be considered a guaranteed delivery date.

Delays may occur because of weather, holidays, courier disruptions, remote locations, natural events or other circumstances outside our reasonable control.

Applicable shipping charges, if any, will be displayed during the checkout process before the order is completed.

Shipping charges may vary depending on the destination, order and delivery service.

Where tracking information is available, it may be provided through the order details page or communicated to the customer.

Tracking information is supplied by the applicable delivery partner and may take some time to become available after dispatch.

The delivery partner may make one or more attempts to deliver the order to the provided address.

Customers should ensure that someone is available to receive the package when required.

If your order appears to be significantly delayed, please contact us with your order number so that we can help investigate the shipment.

Where a shipment is reported as lost or otherwise affected by the courier, we will work with the relevant delivery partner to determine the appropriate next steps.

If your package appears damaged when delivered, please document the condition of the package and contact us as soon as possible.

Photographs or other information may be requested to help us investigate the issue with the delivery partner.

Deliveries to remote or difficult-to-reach locations may require additional transportation time.

Delivery availability may also depend on the courier service operating in the destination area.

If you have questions about the delivery of your order, please contact Soie Handicraft with your order number and registered contact details.